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Virtual Reception vs In House Receptionist

Does your business need a receptionist? Someone, to field the calls, a gatekeeper, someone who understands what is important and what isn’t, and who can represent the company smartly and professionally and, perhaps most crucially,...

5 Effective Ways to Manage Increased Call Volumes

Can one thing in your business be both a benefit and a disadvantage at once? If you’ve heard the incessant ringing of your office phones, you know it can. Of course, you want increased interaction...

7 Deadly Sins of Customer Service

Employees represent the business and company they work for every time they interact with a customer or are in the public eye. Knowing how best to present themselves and act can be the difference between...