Frequently
Asked
Questions

You’ll find us in Unit 6E KCR Estate, Ravensdale Park Kimmage, Dublin 12, D12 AX99 opposite Global Village.

We provide a range of flexible inbound call answering services, including message taking, diary management, customer service and help desks and outbound call services such as surveys. Our virtual office service includes provision of business addresses and geographic (01 etc) telephone numbers and non-geographic numbers such as 1800, 1850, 1890 and 0818 numbers.

Our approach is to get a clear understanding of your business requirements and tailor the various services to your specific needs.

Our clients include SME’s, corporates and professional firms of all sizes as well as not for profit organisations and even sole traders both in Ireland and overseas. Our testimonials give a flavour of some of the businesses that use our services.

With our virtual reception service, we forward the call to you to decide whether to take the call or not just as a receptionist working in your office would do.

Our PA’s answer the call as usual but put the caller on hold while they call you and you can then choose to take the call or ask us to take a message and inform the caller you are unavailable and that you will call them back. In your absence we can put the caller through to your voicemail or go back to the caller and take a message.

Our PAs answer your calls in your business name and deal with the caller in accordance with your instructions. They will take the caller name, company name and contact details and a brief message and any other information you agree with us that is important to you.

Our PAs get familiar with your business through access to your website and the information we retain on your business on our state-of-the-art systems. These also allow them to get to know your regular callers so that at all times they are part of your team and not asking repetitive questions and are able to deal with the variety of questions they are asked.

Most definitely. Once you are set up on our systems you choose when to us our services – full-time, part-time or on a temporary or occasional basis. You don’t even need to call us – just divert your phones when the need arises.

Even if you already have a receptionist, there may be times (holidays \ sickness etc.) when they are unavailable or they may have to leave the office at short notice and its simple to transfer the reception to us and your callers won’t notice the difference.