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How a Virtual Receptionist Can Help Your Small Business Grow

Many small businesses today are skeptical about outsourcing their receptionist responsibilities.  They are nervous that leaving this in the hands of someone else will cause them to lose connection with their customers and essentially lose business.  However, what these small businesses fail to realise is that using a virtual receptionist service can actually have the opposite effect.  Using a virtual receptionist can greatly increase your business, and here are some ways how.Many small businesses today are skeptical about outsourcing their receptionist responsibilities.  They are nervous that leaving this in the hands of someone else will cause them to lose connection with their customers and essentially lose business.  However, what these small businesses fail to realize is that using a virtual receptionist service can actually have the opposite effect.  Using a virtual receptionist can greatly increase your business, and here are some ways how.

Never Miss a Call

Allowing a call to go to the answering machine is a great way to lose a customer, whether they’re new or returning.  In today’s world, when a call goes to the answering machine, people are so much more likely to hang up and call somewhere else, rather than leave a voicemail and await a response.  If it’s after regular business hours and nobody is around to take phone calls, you may be losing potential customers.  By using a virtual receptionist service, PA’s will be available around the clock to take calls and ensure that no potential customers are sent to an answering machine.  Virtual receptionists will catch all the calls that you normally wouldn’t, which will greatly expand your business.

Professional and Efficient

The way a potential customer views your business is essential to their decision of whether or not to use your services.  The first impression they get often comes from the way their initial phone call is handled.  Instead of going through the stress of finding a skilled receptionist, or training someone in the ways of your business, you could hire a virtual recep