Automated Dept. Routing (I.V.R.)
Elevate Customer Service with Automated Department Routing (IVR)
IVR working for your business
First impressions matter. Our Automated Department Routing (IVR) service ensures your customers are instantly connected to the right department every time.
This isn’t just a phone menu; it’s a powerful tool that boosts your efficiency, enhances your professionalism, and frees up your team to focus on more important tasks.
What Is Automated Department Routing?
Simply put, IVR is a customizable phone system that greets callers and guides them
to the correct department with a simple press of a button. Instead of a receptionist manually transferring calls, our system handles the routing, ensuring every call is
directed efficiently. Our bespoke solutions can even handle tasks like order placement and secure credit card payments (PCI-compliant), all customized to your
brands unique voice.
Why It's a Must-Have for Your Business
- Boost Productivity: By automatically routing calls, your team can focus on
their core responsibilities, saving time and resources. - Enhance Professionalism: A well-designed IVR system gives your business
a polished big company feel, building trust and credibility. - Save Money: Avoid the costs associated with hiring and training additional
staff for call management. Our system requires no on-site installation or costly
upgrades. - Gain Valuable Insights: Access live call statistics and integrate with your
CRM and database to gain a deeper understanding of your customer
interactions.
"Virtual Office Services"
"We have been using the highly professional services of Kendlebell Kimmage for many years. Gerry, Gobnait and team could not be more accommodating to the needs of my business. I strongly recommend KB Kimmage to businesses who need next level telephone answering / messaging / customer service. Thank you Kendlebell Kimmage for giving my customers a great first impression."
"Virtual Reception Services"
Kendlebell’s services are invaluable to Swim Ireland. We have a very busy office and before we engaged Kendlebell, callers often struggled to get through to us and staff spent a lot of time answering general queries on the phone. Having a virtual receptionist frees our office staff from constant interruptions to answer queries but what is most important to us is that callers never get an engaged tone when they call our main number and always get to speak to someone who is polite and helpful. It is difficult to envisage how we would do without Kendebell’s services now!!
"Call Answering Services"
"VROOM Digital have been using Kendlebell Kimmage for almost 5 yrs. Their team answer our calls professionally both to clients and to new business enquiries. These calls are of paramount importance to VROOM. It’s an extremely cost-effective alternative to hiring a full-time receptionist and I would recommend to any Irish based SME looking to grow. Thanks very much to Gerry, Gobnait & team for continuing to deliver on your promise each month."
"Seamless & Professional"
"We have been clients of Kendlebell since 2012 and I am very pleased with their service. Their delivery of a seamless professional virtual reception is very professional and of a high standard. The follow up reports by text and email at the end of the day highlighting what calls and messages were taken is also highly organised and effective. We use this service to present a professional image when we are otherwise engaged at staff meetings or we have too many out of the office. This is far superior to the answering machine or voicemail solution, especially as urgent messages can be passed on directly to senior management. "
" It’s a godsend for us"
As a community based organisation, we cannot afford to have our telephones manned at all times. Using Kendlebell means that we have all our calls dealt with immediately and directed to the appropriate business or community group within our organisation. It’s a godsend for us.
"Holiday Cover"
I have used the Kendlebell service for a number of years & I have found the Kendlebell service efficient & cost effective during the holiday cover periods. All call messages were sent within minutes to email & no calls were missed during the holiday cover period.
"friendly and efficient"
We went looking for a telephone answering service in 2012 but we got much more. Kendlebell is our virtual office, handling all our calls, mail and back office administration including invoicing and accounts for 130 apartments in the complex. Now that they know our business and our customers, they handle all service queries in a friendly and efficient manner.