FAQ
We have provided clear answers to the most frequently asked questions. We hope we are clear and that these answers have helped you. Of course you can call us or use Live Chat. Perhaps take our Free Trial offer. Do fill in the enquiry form and we will get back to you shortly.
General Information
Our normal hours are Monday-Friday 8:30am-6:00pm (including lunch hours). This covers the majority of our clients needs. However we can provide extended hours and a full 24 X 7 Service if required. We’re there for whenever you need us!
We are in Unit 6E KCR Business Park, Kimmage Dublin 12 D12 AX99 just off Ravensdale Park. Our office is located in Unit 6, just past the business park Site Office and opposite Neptune by Global Village.
We answer your calls, take messages, handle queries, schedule appointments and deal with customer service queries. We provide Business Telephone Numbers including Geographic such as 01, 021 etc, and Non-Geographic such as 1800, and 0818 numbers.
We work with companies, partnerships, sole traders and not for profit organisations. Companies we work with can range from SME’s to large corporates and include multinationals and businesses based overseas that operate in Ireland.
Our clients are very brand aware, demanding a high quality of interaction with their customers. While no market sector is excluded, typically, we work with organisations that rely heavily on receiving calls from their customers such as the legal industry, physiotherapists, podiatrists, accountants B2B and B2C companies.
Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.
While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password, providing you with a comprehensive Diary Management service.
Telephone Answering
Every call is answered by one of our live PA’s. They will answer to a script as agreed with you in advance and then either take messages and email or text on, transfer calls to your landline or mobile, update your diary or your CRM.
Our Telephone Answering Service is conducted by our team of nominated PA’s who answer your calls in your businesses name, gather the details you require from each caller and relay this information to you by priority text or email.
Our Virtual Receptionist Service is similar however our PA’s will contact you on your mobile or landline, giving you the option to accept or reject the call. If accepted the call is transferred seamlessly to you, reject it and we will take a message which is then relayed by text/email.
First the incoming call is answered by our PA’s in your personalised greeting. The caller’s name, contact details and query is taken and they are briefly placed on hold. The client is then contacted and asked whether they wish to take the call.
Should they accept the call it is immediately transferred to their landline or mobile. If they are unavailable/don’t wish to take the call we take a message and relay the details by text/email.
Our PA’s will answer every call in your business name. You simply inform us how you’d like us to greet your customers and we’ll greet them in that exact manner. It’s that simple! What’s more you can change/tweak this greeting any time.
Our team of nominated PA’s are fully informed about how your business operates. When a call comes in our information screens will display information about you such as your name, location, hours and services.
We encourage you to work closely with your nominated PA’s so they are then able to share this information and respond to any questions asked.
We’re here for whenever you need us, whether it’s during your normal business hours, to provide cover for lunch, holiday or maternity breaks, to act as your contingency service or simply to be there when you are in meetings. You can forward your telephones to us whenever you need to and are only invoiced for the calls we take on your behalf when you forward to us.
Contract / Free Trial
Why not try us for free! We’re so confident about the quality of our services that we encourage customers to take our no cost, no obligation free trial and see first-hand the benefits their business can reap. Trust us you’ll be pleasantly surprised!
If you wish to set-up a free trial simply contact us on 1800 839 955.
We only ask you to sign-up for a minimum of 3 months. Thereafter we would only require 30 days’ notice to cancel.