About Us

 

Kendlebell Kimmage is a leading provider of personalised outsourced customer service solutions for the SME sector in Ireland. Owned and managed by Gerry Delaney and Gobnait Collins and operating from offices in Kimmage in Dublinsince 2007, we understand our customers requirements for high quality, cost effective and flexible services.

We ensure that your callers are handled by our team of experienced PA’s in the manner you would expect your own staff to do and thereby assure them how important they are to your organisation.

To achieve this we meet with you to get a full understanding of your business and what is important to you and through our one week FREE TRIAL ensure that your needs and expectations are fully met.

Background information

Kendlebell has been operating in Ireland since 2006 and has provided outsourced solutions to a wide range of SME’s and corporates to assist them provide a better level of customer service at an effective cost. We differentiate ourselves from our competitors by the personalised nature of what we do for you.

We understand how vital it is for your customers to know they are speaking to a real person in your organisation and have interacted with someone who cares!

Our PAs will handle your calls and speak to your customers just the way you would expect one of your employees to do. Your callers should never know the difference.

In addition, our PA’s can carry out a range of other tasks for you such as diary management, taking bookings and a host of other back office services to meet your requirements.

Kendlebell was established in June 2007 by Gerry Delaney and Gobnait Collins both having worked in large multi-nationals and they have developed as a niche provider of quality outsourcing solutions for SME’s in Ireland from offices based in Kimmage, Dublin 12.

The difference between Kendlebell and its competitors is the personalised nature of the service we offer and the quality of the Kendlebell team. To achieve this, an important aspect of what we do is to discuss with you your precise requirements to ensure we provide a high quality service to you going forward. We offer a One Week Free Trial which is an excellent way for you to see how it will work for you.

As a measure of how successful we have been Kendlebell has won the award for ‘Fastest Growing Franchise 2006/2007’ and was voted ‘Best Emerging Franchise 2007/2008’ in the Irish Franchise Awards.

Our team

The Kendlebell team in Kimmage comprise a group of well trained and dedicated professional PA’s with years of experience, committed to delivering high quality customer services to your callers.

Gerry Delaney – Managing Director

Gerry is Managing Director of Kendlebell Kimmage and is a Fellow of Chartered Accountants Ireland and was previously employed in the Jefferson Smurfit Group and before that Ernst & Young.

With more than 30 years experience in business, the skills he brings to Kendlebell enable him to quickly assess customers’ requirements and devise straightforward, cost effective solutions that fully meet your expectations with regard to service quality and budget.

Gobnait Collins – Operations Director

Gobnait Collins is Operations Director and co-founder of Kendlebell Kimmage.

Formerly employed in senior positions in Philips, Dunnes Stores and La Rousse Foods she leads and manages the team of Personal Assistants with a focus on delivering a high quality, personalised service at all times to our customers.

Fergus Lowe

"We are clients of Kendlebell for 5 years now and I am very pleased with their service. Their delivery of a seamless professional virtual reception is very professional and of a high standard. The follow up reports by text and email at the end of the day highlighting what calls and messages were taken is also highly organised and effective. We use this service to present a professional image when we are otherwise engaged at staff meetings or we have too many out of the office. This is far superior to the answering machine or voicemail solution, especially as urgent messages can be passed on directly to senior management. The use of the Kendelbell Kimmage service is an important part of our strategy for running our business to a high standard."

Fergus Lowe, MD, Sherry Fitzgerald Kennedy Lowe, Rathfarnham, Dublin 14.

Website: www.sflettings.com/sherry-fitzgerald-kennedy-lowe/

2017-08-28T11:23:25+00:00

Fergus Lowe, MD, Sherry Fitzgerald Kennedy Lowe, Rathfarnham, Dublin 14.

Website: www.sflettings.com/sherry-fitzgerald-kennedy-lowe/

"We are clients of Kendlebell for 5 years now and I am very pleased with their service. Their delivery of a seamless professional virtual reception is very professional and of a high standard. The follow up reports by text and email at the end of the day highlighting what calls and messages were taken is also highly organised and effective. We use this service to present a professional image when we are otherwise engaged at staff meetings or we have too many out of the office. This is far superior to the answering machine or voicemail solution, especially as urgent messages can be passed on directly to senior management. The use of the Kendelbell Kimmage service is an important part of our strategy for running our business to a high standard."

Brook Business Solutions

"We have used Kendlebell Kimmage for the last couple of years and knowing that every call is answered has proved very valuable to our business. When we are away from our desks, at meetings, or out of the office, Kendlebell provides us with the confidence that our customers are receiving a personalised service and re-assurance that their messages are being relayed to the relevant person. I would have no hesitation in recommending Kendlebell Kimmage to other business owners."

Stephanie Davies Business Owner, Brook Business Solutions.

Website: www.brook.ie

2017-08-28T11:26:12+00:00

Stephanie Davies Business Owner, Brook Business Solutions.

Website: www.brook.ie

"We have used Kendlebell Kimmage for the last couple of years and knowing that every call is answered has proved very valuable to our business. When we are away from our desks, at meetings, or out of the office, Kendlebell provides us with the confidence that our customers are receiving a personalised service and re-assurance that their messages are being relayed to the relevant person. I would have no hesitation in recommending Kendlebell Kimmage to other business owners."

Dublin En Espanol

"Thanks for acting as a fully manned office for Dublin en Espanol. Since we are always on the go, we would never manage without your services. You really take good care of our customers by speaking Spanish to them when necessary."

Margarita Gruber, MD, Dublin En Espanol, Dublin 4.

Website: www.irlandaenespanol.com

2017-08-28T11:27:13+00:00

Margarita Gruber, MD, Dublin En Espanol, Dublin 4.

Website: www.irlandaenespanol.com

"Thanks for acting as a fully manned office for Dublin en Espanol. Since we are always on the go, we would never manage without your services. You really take good care of our customers by speaking Spanish to them when necessary."

Southgate Management Company

"We went looking for a telephone answering service but we got much more".

"Kendlebell is our virtual office, handling our calls, mail and back office administration including invoicing and accounts. Now that they know our business and our customers, they handle all service queries in a friendly and efficient manner."

John Curran, Director, Southgate Management Company

2017-08-28T11:33:09+00:00

John Curran, Director, Southgate Management Company

"We went looking for a telephone answering service but we got much more". "Kendlebell is our virtual office, handling our calls, mail and back office administration including invoicing and accounts. Now that they know our business and our customers, they handle all service queries in a friendly and efficient manner."

Address

Kendlebell Kimmage
6E KCR Estate
Ravensdale Park, Kimmage
Dublin 12, Ireland

Phone: 1800 848 666 / 01 499 6699
Email: [email protected]