Kendlebell Concierge Service
Your Calls managed 24/7
Automated Requests. Instant Action
Kendlebell is proud to offer our Concierge service, a powerful service designed to automate your appointment booking and slash your operational costs. It provides all the benefits of a 24/7 receptionist for a fraction of the price.
How it works is simple:
- Customer Request: Your client calls a specific number or fills out a simple online form to request a service.
- Instant Alert: Your on-call engineer immediately receives the request on their smartphone.
- Easy Acceptance: They can view and accept the job with a single tap.
Kendlebell Concierge ensures you never miss an opportunity:
- Automated Escalation: If a job isn’t accepted quickly, the system automatically sends follow-up calls and SMS messages to other team members, guaranteeing a response.
- Full Visibility: A secure online portal gives you a complete audit trail of every job, lets you manage staff rotas, and track performance.
- Cost-Effective: Save thousands compared to the salary of a 24/7 employee while improving your customer service and efficiency.
Get started with Kendlebell Concierge and capture every service request, anytime.
What is Kendlebell Conceirge ?
Kendlebell Concierge is a smart, automated service designed to handle your customer service requests 24/7, without the high cost of a full-time employee. It ensures you never miss a job and that every customer request is actioned promptly.
Here’s how it works:
- Request: A customer calls a dedicated number or fills out a simple web form to request service.
- Alert: Your on-call engineer or team member instantly receives an alert with the job details on their smartphone.
- Action: They can accept the job with a single tap.
To guarantee reliability, the system features an automated escalation process. If a request isn’t accepted within a set time, it automatically sends follow-up calls and SMS messages to other staff members until the job is covered.
An easy-to-use online portal allows you to manage staff schedules, on-call rotas, and view a complete audit trail of every request. In short, it’s the most cost-effective way to provide professional, round-the-clock customer service and capture every business opportunity.
Why is Kendlebell Conceirge more cost effective?
Kendlebell Concierge is more cost-effective because it replaces the significant and varied expenses of hiring staff with a single, predictable service fee. It boils down to a direct comparison of costs and benefits.
Eliminates Salary and Staffing Overheads
To have a person available 24/7, you need to hire at least four full-time employees to cover shifts, holidays, and sick leave. Kendlebell Concierge eliminates these major expenses:
- Salaries: You avoid paying multiple full-time salaries, which is the single largest cost.
- Hidden Costs: You also save on associated employment costs like PRSI contributions, pension plans, holiday pay, sick pay, and recruitment fees.
A single missed call, especially for an urgent, out-of-hours job, can mean thousands in lost revenue.
- Guaranteed Response: The automated alert and escalation system ensures that every genuine service request is captured and sent to your on-call team.
- Captures Every Opportunity: Unlike a human who might be on another call or on a break, the automated system is always available to capture a new lead or an urgent request from an existing client.
Essentially, you’re swapping the large, unpredictable costs and risks of managing a 24/7 team for a low, fixed monthly fee that delivers a more reliable and efficient service.