Customer Helpdesk / Order Taking
Kendlebell make it easier for your customers to contact you. Kendlebell staff become an extension of our client’s customer service or business development teams. We can link to your internal CRM or accounting system (remotely and securely) so we are an invisible part of your team.
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Make your customers feel valued
Customer Helpdesk
We can act as your first point of contact and ensure any queries or problems that your customers may have, are expertly dealt with. At Kendlebell we ensure that all helpdesk procedures are followed and that your specific requirements are met.
Handling Your Calls
Call Handling is a core part of the services offered by Kendlebell. Our experienced and friendly PA’s will handle your calls according to your instructions.
Services include capturing caller’s details and asking qualifying questions in order to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.
Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.