About Us
Kendlebell is an award-winning provider of customer contact solutions for the SME sector in Ireland, with over 20 years of experience. We understand how vital it is for your customers to feel they have spoken to a person in your organization—someone who genuinely cares and ensures their request is handled promptly.
Every Kendlebell client is assigned a dedicated team member who learns about your business, guaranteeing a seamless and personalized experience for every caller. Our comprehensive team provides a wide range of inbound, outbound, and support services tailored to your needs.
Background Information
Kendlebell Kimmage was established in February 2007 after the founders, Gerry Delaney & Gobnait Collins identified a niche for a quality outsourcing solution provider for SME businesses in Ireland. Kendlebell Kimmage set up their office in Kimmage Dublin 12 and since then have expanded their operations and the range of services offered to at present in excess of 150 SMEs, many of whom have been with us since our establishment.
Our experience in providing customer service solutions and a thorough understanding of modern business requirements enables us to provide a high-quality and flexible service through our professional team of PA’s to ensure that your business is presented in the best possible light to your callers.
3 Core Pillars
Represent
- We represent you professionally
- Highly trained Customer service team answers on your behalf
- Maintain your professional image and reputation
- Forward calls
- Cover holidays and sickness and overflow
Cost Effective
- We can reduce your costs
- Lower cost when compared to full time receptionist
- Pay as you go – use the service
- Localising your business without an office
- Track business levels and manage growth without extra staff costs
Support
- We support you so you can increase your revenue
- Never miss a call
- Make diary appointments
- Take orders
- Give you more time to focus on the key tasks
Key Personnel
Customer Care Agents
All of our Customer Care Agents are highly trained to enable them to provide a professional and friendly service to our clients. This involves systems training, call answering technique and a detailed level of training to become familiar with each of our clients’ individual requirements. All our staff are based in our office in Dublin. They are the first point of contact in your business who your callers speak to and they will build a friendly rapport with them over time.
"Virtual Office Services"
"We have been using the highly professional services of Kendlebell Kimmage for many years. Gerry, Gobnait and team could not be more accommodating to the needs of my business. I strongly recommend KB Kimmage to businesses who need next level telephone answering / messaging / customer service. Thank you Kendlebell Kimmage for giving my customers a great first impression."
"Virtual Reception Services"
Kendlebell’s services are invaluable to Swim Ireland. We have a very busy office and before we engaged Kendlebell, callers often struggled to get through to us and staff spent a lot of time answering general queries on the phone. Having a virtual receptionist frees our office staff from constant interruptions to answer queries but what is most important to us is that callers never get an engaged tone when they call our main number and always get to speak to someone who is polite and helpful. It is difficult to envisage how we would do without Kendebell’s services now!!
"Call Answering Services"
"VROOM Digital have been using Kendlebell Kimmage for almost 5 yrs. Their team answer our calls professionally both to clients and to new business enquiries. These calls are of paramount importance to VROOM. It’s an extremely cost-effective alternative to hiring a full-time receptionist and I would recommend to any Irish based SME looking to grow. Thanks very much to Gerry, Gobnait & team for continuing to deliver on your promise each month."
"Seamless & Professional"
"We have been clients of Kendlebell since 2012 and I am very pleased with their service. Their delivery of a seamless professional virtual reception is very professional and of a high standard. The follow up reports by text and email at the end of the day highlighting what calls and messages were taken is also highly organised and effective. We use this service to present a professional image when we are otherwise engaged at staff meetings or we have too many out of the office. This is far superior to the answering machine or voicemail solution, especially as urgent messages can be passed on directly to senior management. "
" It’s a godsend for us"
As a community based organisation, we cannot afford to have our telephones manned at all times. Using Kendlebell means that we have all our calls dealt with immediately and directed to the appropriate business or community group within our organisation. It’s a godsend for us.
"Holiday Cover"
I have used the Kendlebell service for a number of years & I have found the Kendlebell service efficient & cost effective during the holiday cover periods. All call messages were sent within minutes to email & no calls were missed during the holiday cover period.
"friendly and efficient"
We went looking for a telephone answering service in 2012 but we got much more. Kendlebell is our virtual office, handling all our calls, mail and back office administration including invoicing and accounts for 130 apartments in the complex. Now that they know our business and our customers, they handle all service queries in a friendly and efficient manner.