IVR – Interactive Voice Response

Many companies still prefer to use menu systems (IVR) to direct callers to the correct department in their organisation. This may be due to the large size of the organisation or because it has clearly defined divisional or functional structures.

Bespoke IVR

We can design your Interactive Voice Response (IVR) menu system which is ideal for organisations with a high volume of callers who have very specific needs that are dealt with by specialised departments. In each instance, we review your organisational structure and assist you determining the most efficient design which as an example may look like the following:

  • Sales and marketing
  • Maintenance and support
  • Quality control
  • Customer Care
  • Human Resources
  • Finance and administration
  • Reception

If necessary, we can handle the reception calls for you.

plus call charges

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