We need to be connected.
Businesses thrive on connectivity, so who’s there when you’re not there?
Kendlebell is the leading provider of customer contact solutions for the SME sector in Ireland. We understand how vital it is for your customers to feel they have spoken to a person in your organisation and have interacted with someone who cares! They need to know that their request or message has got through to the right person and that it is being acted upon straight away.
Every Kendlebell client has a nominated staff member who will learn about you and your business and speak with your customers each time they call. Your callers should never know the difference.
Kendlebell team can provide a wide range of inbound, outbound and support services.
a seamless experience for all...
Our normal hours are Monday-Friday 8:30am-6:00pm (including lunch hours). This covers the majority of our clients needs. However we can provide extended hours and a full 24 X 7 Service if required. We’re there for whenever you need us!
We provide services to a diverse range of clients whether they are a sole trader, a tradesman, an entrepreneur, a professional service, a B2C company or even a multinational. We have the resources and experience to deal with any kind or size of company.
We answer your calls; handle queries, schedule appointments and can even act as your service desk. We also provide Outbound Calling Services, Business Telephone Numbers including 1800, 1850, 1890 and 0818 numbers as well as an extensive range of Customer Services such as our Diary Management, Order Processing and Service Desk offerings.
We provide customer service on your terms by tailoring our offerings to meet your needs, no matter how diverse they are. You can mix and match and combine or customise any of our services at any time. It’s customer service – your way. We also provide a range of back office services including processing orders, invoicing, debt collection.
The difference between Kendlebell and other providers is the very personalised nature of the business,the quality of the Kendlebell team and the dynamic and innovative tracking systems. The team are highly trained and customer focused. They take great pride in the service they provide and understand the importance of every call.
Dedicated Teams
The difference between Kendlebell and other providers is the very personalised nature of the business,the quality of the Kendlebell team and the dynamic and innovative tracking systems. The team are highly trained and customer focused. They take great pride in the service they provide and understand the importance of every call.
Technology Leaders
Kendlebell is the leading provider of customer contact solutions for the SME sector in Ireland. We understand how vital it is for your customers to feel they have spoken to a person in your organisation and have interacted with someone who cares!
24 Hour Call Answering
Our team of professional and courteous receptionists ensures that your calls are handled with utmost care and efficiency, 24/7.
"Virtual Office Services"
"We have been using the highly professional services of Kendlebell Kimmage for many years. Gerry, Gobnait and team could not be more accommodating to the needs of my business. I strongly recommend KB Kimmage to businesses who need next level telephone answering / messaging / customer service. Thank you Kendlebell Kimmage for giving my customers a great first impression."
"Virtual Reception Services"
Kendlebell’s services are invaluable to Swim Ireland. We have a very busy office and before we engaged Kendlebell, callers often struggled to get through to us and staff spent a lot of time answering general queries on the phone. Having a virtual receptionist frees our office staff from constant interruptions to answer queries but what is most important to us is that callers never get an engaged tone when they call our main number and always get to speak to someone who is polite and helpful. It is difficult to envisage how we would do without Kendebell’s services now!!
"Call Answering Services"
"VROOM Digital have been using Kendlebell Kimmage for almost 5 yrs. Their team answer our calls professionally both to clients and to new business enquiries. These calls are of paramount importance to VROOM. It’s an extremely cost-effective alternative to hiring a full-time receptionist and I would recommend to any Irish based SME looking to grow. Thanks very much to Gerry, Gobnait & team for continuing to deliver on your promise each month."
"Seamless & Professional"
"We have been clients of Kendlebell since 2012 and I am very pleased with their service. Their delivery of a seamless professional virtual reception is very professional and of a high standard. The follow up reports by text and email at the end of the day highlighting what calls and messages were taken is also highly organised and effective. We use this service to present a professional image when we are otherwise engaged at staff meetings or we have too many out of the office. This is far superior to the answering machine or voicemail solution, especially as urgent messages can be passed on directly to senior management. "
" It’s a godsend for us"
As a community based organisation, we cannot afford to have our telephones manned at all times. Using Kendlebell means that we have all our calls dealt with immediately and directed to the appropriate business or community group within our organisation. It’s a godsend for us.
"Holiday Cover"
I have used the Kendlebell service for a number of years & I have found the Kendlebell service efficient & cost effective during the holiday cover periods. All call messages were sent within minutes to email & no calls were missed during the holiday cover period.
"friendly and efficient"
We went looking for a telephone answering service in 2012 but we got much more. Kendlebell is our virtual office, handling all our calls, mail and back office administration including invoicing and accounts for 130 apartments in the complex. Now that they know our business and our customers, they handle all service queries in a friendly and efficient manner.
At Kendlebell, we can provide cost-effective solutions to your back-office functions by providing telephone answering services, virtual phone numbers and virtual offices.
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