24 Hour Call Answering

Does your business need to be open around the clock ? Then our 24 hour call answering service could be the solutions you’re looking for.

Many companies require their calls to be answered on a 24/7 basis either because they operate across various time zones, provide emergency response services or to allow callers respond at a time that suits them.

Often, urgent calls may be made to a company outside of normal office hours which requires immediate attention and we can provide an appropriate solution. The typical situations we handle out of normal business hours are:

  • Emergency response
  • Alarm activation response
  • Companies providing their customers with 24/7 service support
  • Event booking and registration
  • Software support and back office services
  • Consumer information or help lines
  • Customer appointments booking line
  • Call overflow from multi-nationals in different time zones
  • Direct / Media response lines
  • Consumer helpdesk
  • Consumer order line

Escalation procedures are agreed in advance with you where callers require action to be taken outside of normal business hours.

Individual tariff will be
agreed depending on
requirements

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