Service Providers Prepare to Disconnect 1850 or 1890 NGN Numbers

It was announced that towards the end of this year, the five NGN (Non-Geographic Number) ranges will be reduced to two.

1850, 1890 and 076 ranges are to be withdrawn, and the 1800 (Freephone) and 0818 (Standard Rate) ranges will remain.

Service providers in Ireland have now confirmed the dates on which they will discontinue 1850,1890 & 076 telephone number ranges.

• Vodafone is disconnecting all 1890, 1850 & 076 services on the 31st of July 2021
• BT is disconnecting all 1890, 1850 & 076 services on the 31st of October 2021
• Eircom is disconnecting all 1890, 1850 & 076 services on the 31st of October 2021
• Virgin Media is disconnecting all 1890, 1850 & 076 services on the 31st of October 2021

Kendlebell will now cease services to 1890, 1850 & 076 services on 31st October 2021.

In preparation for this, we are recommending any companies who are using these numbers switch to alternative numbers to 1850 and alternative numbers to 1890, as soon as possible

Kendlebell Kimmage is also the only provider offering our existing customers the option to put a message on their current number to redirect to their new numbers.

Any business or organisation with 1850, 1890 or 076 number listed on a website, on other marketing material, on a company vehicle, or even embedded in a device such as a monitored alarm system, will cease to operate according to the above dates. 

Once disconnected, if your customers or clients have the number saved in their CRM system, on a business card, or in their contact list, they will receive a ‘number unobtainable’ tone once the numbers are disconnected. 

At Kendlebell Kimmage, we can check if an equivalent 1800 number or 0818 number to an existing 1850 and 1890 number is available, and can also supply businesses and organisations with these updated numbers prior to the changeover.

Please get in touch with us as soon as you can.

Here is the process to moving to your new number:

• 1. Carry Out an Audit – As soon as possible, carry out an audit of your business or organisation’s marketing material, brochures, signage, website, company vehicles and any devices such as alarm systems to see where your 1850, 1890 or 076 number is being used.
  2. Locate an Equivalent Number – Contact us at Kendlebell to check if there is an equivalent 1800 and 0818 number to your existing 1850 or 1890 number. Our call answering experts can advise on the best options for businesses and can supply new numbers.
  3. Activate a New Number – Take a new 1800 and/or 0818 number as soon as possible and activate it. All numbers will be enabled to run parallel with your existing 1850 and 1890 numbers until they are retired.
  4. Inform Those Affected – Contact your customers and important contacts to ensure they are aware of the number change and can update your contact number details in their CRM systems and in their contact lists.
  5. Update Website & Materials – Update all affected materials such as business/organisation website information, social media channels, Google My Business information, leaflets/handouts and business cards.