Kendlebell Blog

5 Effective Ways to Manage Increased Call Volumes

Can one thing in your business be both a benefit and a disadvantage at once? If you’ve heard the incessant ringing of your office phones, you know it can. Of course, you want increased interaction with your clients, service providers and consumers. But it adds to...

7 Deadly Sins of Customer Service

Employees represent the business and company they work for every time they interact with a customer or are in the public eye. Knowing how best to present themselves and act can be the difference between a successful and unsuccessful relationship with a customer....

5 Good Reasons to Set Up Business in Dublin

Regardless of whether you are a start-up business set to change the world with your revolutionary new technology, or you are the owner of a well-established company seeking to push the boundaries of your global presence outward, here at Kendlebell we believe that...

Benefits of Virtual Phone Numbers For Your Business

What’s the purpose of having a dedicated virtual phone number for your business? When it comes to business phone numbers, having a virtual phone number holds a significant amount of value for your company - more than you might ever even consider. The concept of using...

Importance of Human Interaction in Customer Experience

Recent research carried out by PwC highlights the need for more focus on customer service when it comes to doing business. The company surveyed 15,000 consumers from across 12 different countries across the globe. This comes after a similar report was carried out by...

5 Tools to Have When Operating a Virtual Office System

When operating a virtual office system, efficiency is key. Using a variety of tools like those outlined below will ensure your virtual office runs smoothly and can even save you time and money. Not only that, ensuring that a full range of capabilities is covered is...

How Can a Virtual Receptionist Benefit Your Business?

Customer service is the most important part of any business. That’s not just our perspective – according to this post from Groove, 82% of customers have left a company because of bad service while 86% will pay more for a product or service if they have a better...

5 Benefits of Data Cleansing Services

Image: By Alinaderi158 [CC BY-SA 4.0 ], from Wikimedia Commons The use and storage of data is one of the most vital aspects of any modern business. From customer details and marketing results to product information and employee records, businesses use data in many...

Outbound vs. Inbound Call Centre Services: What’s the difference?

Most people think of call centres as all being the same, but there is indeed a great difference between inbound and outbound call centre services, as anyone who has ever worked in a call centre will tell you. Let's take a more detailed look and find out which service...

5 Important Customer Service Skills Every Employee Should Have

Good customer service is essential to the success of any business. There is a lot of competition out there, and sometimes your customer service is enough to make the difference between a customer becoming a recurring client of yours versus going to one of your...

What is Data Cleansing and Why is it Used?

Data is present in every business and it comes in various forms. Nowadays, many businesses may not be able to operate efficiently if they are not provided with certain information. For example, a doctor or dentist need to have your previous medical or dental record on...

Virtual Phone Numbers: Everything You Need to Know

What Are Virtual Phone Numbers? The internet makes everything simpler, and that includes your business line too. Virtual phone numbers are a convenient way to have calls forwarded to your phone through an internet service. That means you can register a number in...