Kendlebell Blog

Choosing Virtual Numbers For Your Business

When setting up a business, choosing a virtual number for your business is one of the first decisions you will need to make. Investing in a virtual number is a decision which will reap immediate benefits. A virtual landline or non-geographic number on a business card...

24 Hour Call Answering: What to Know

24 hour call answering is one of the many professional services used by businesses all over Ireland. It's a very popular service among those who require their calls to be answered on a 24/7 basis. As this type of call answering is usually outsourced, escalation...

How to Answer the Phone Professionally

Answering the phone is a part of everyday business no matter how small or large your company is.  It can also be the first point of contact for new business inquiries and on these occasions first impressions are crucial.  Provided below are some pointers to follow in...

What to Know About Conference Lines

Audio conferencing platforms allow businesses to save time and money by using conference facilities rather than organising face-to-face meetings. This post lets you know what a conference line (or conference bridge) is and the most common advanategs to using this...

Call Handling Facts at Kendlebell Kimmage

Technological advances have meant that making calls has now become more convenient than ever before. Mobile phones can be used to make calls on-the-go and while out of the office. We have created an infograph in this blog post based on research conducted into call...

Happy Mother’s Day

Here at Kendlebell Kimmage, we would like to wish ye all a Happy Mother's Day. Don't forget about the poor Mammys this Mother's Day. Give them a break this weekend and ensure they have a relaxing day. However, on top of Mother's Day, did you know that the clocks are...

Wondering About Holiday Cover & St. Patrick’s Day?

Many companies may begin to fret when St. Patrick's Day approaches, especially this year as it falls on a Friday. While much of the population are out on the streets celebrating the day, companies are caught up trying to cover annual leave. Ensuring everybody is cross...

Why are Good Customer Relations Important?

Good customer service and relationships are essential for every business, no matter how big or small. In this blog post, we give you some tips for managing effective customer service and why it's so importnat. The provision of excellent customer service is critical to...

What are NGN Numbers and Why Use Them?

NGN numbers, or non-geographic numbers, are phone numbers that may be used nationwide as they are not associated with any specific location. The numbers are often used for businesses or Government agencies. What are NGN Numbers? 1800, 1850, 1890 & 0818 numbers are...

Importance of Phone Answering Services

Telephone answering services are used by many business but what does this kind of service offer clients and why is it important? What Does a Telephone Answering Service Do? A telephone answering service or telecommunications service provider is a service businesses...

What Is The Cost Of A Missed Call To Your Business?

BT Business published the results of a survey carried out in the UK in 2014* in which participants were asked the estimated cost of missing a call and the average answer was £1,200 per call.   If this true, it is a significant cost to any business.   A fifth of...