Kendlebell Blog

5 Important Customer Service Skills Every Employee Should Have

Good customer service is essential to the success of any business. There is a lot of competition out there, and sometimes your customer service is enough to make the difference between a customer becoming a recurring client of yours versus going to one of your...

What is Data Cleansing and Why is it Used?

Data is present in every business and it comes in various forms. Nowadays, many businesses may not be able to operate efficiently if they are not provided with certain information. For example, a doctor or dentist need to have your previous medical or dental record on...

Virtual Phone Numbers: Everything You Need to Know

What Are Virtual Phone Numbers? The internet makes everything simpler, and that includes your business line too. Virtual phone numbers are a convenient way to have calls forwarded to your phone through an internet service. That means you can register a number in...

The Importance of Call Centre Services

Quality customer service is vital to a company’s image and reputation. When your customers are able to get what they need from you quickly and efficiently, you will be recognised as a customer centric company that cares about people. When it comes to giving your...

All You Need to Know About GDPR

The General Data Protection Regulation (GDPR) changes how companies can gather and manage data in the EU. The last laws governing how people's data should be handled were drawn up almost two decades ago, so it's clear to say a lot has changed since then. The new laws...

Why Should You Outsource Your Customer Service?

Imagine you are building your dream house, would you really try and be the expert in all stages of the build? Would you try to take responsibility for the construction, electrics, plumbing, tiling, flooring, insulating etc.? Of course not! This approach would result...

Home Address vs. Virtual Business Address: Which is Better?

There are many challenges that come with starting a small business on your own and from scratch. Chances are that there isn’t a huge capital input and, as such, many solopreneurs start their businesses in their homes around their kitchen tables. This means that they...

Breaking Brexit: Why You Should Rent a Virtual Office in Dublin

The very mention of the word Brexit creates mixed feelings among many business people. For some, the uncertainty of the future of Britain outside the European Union causes anxiety and stress, while others see enormous opportunity. However, most people agree that no...

Love Your Customers For Life – Not Just on Valentine’s Day

Valentine's Day is almost upon us and anyone in the chocolates, flowers or cards business will already be seeing an increase in their sales. Some businesses will take the opportunity to mark the day by offering free gifts to their clients to thank them for their...

What Are The Features Of A Virtual Office?

There are a number of features companies can benefit from when using virtual office services.  Listed below are some features, along with their associated benefits, of why a business should use a virtual office: Telephone Answering A phone answering service provided...

Choosing Virtual Numbers For Your Business

When setting up a business, choosing a virtual number for your business is one of the first decisions you will need to make. Investing in a virtual number is a decision which will reap immediate benefits. A virtual landline or non-geographic number on a business card...

24 Hour Call Answering: What to Know

24 hour call answering is one of the many professional services used by businesses all over Ireland. It's a very popular service among those who require their calls to be answered on a 24/7 basis. As this type of call answering is usually outsourced, escalation...