Kendlebell Blog

How Can a Virtual Receptionist Benefit Your Business?

Customer service is the most important part of any business. That’s not just our perspective – according to this post from Groove, 82% of customers have left a company because of bad service while 86% will pay more for a product or service if they have a better...

5 Benefits of Data Cleansing Services

Image: By Alinaderi158 [CC BY-SA 4.0 ], from Wikimedia Commons The use and storage of data is one of the most vital aspects of any modern business. From customer details and marketing results to product information and employee records, businesses use data in many...

Outbound vs. Inbound Call Centre Services: What’s the difference?

Most people think of call centres as all being the same, but there is indeed a great difference between inbound and outbound call centre services, as anyone who has ever worked in a call centre will tell you. Let's take a more detailed look and find out which service...

5 Important Customer Service Skills Every Employee Should Have

Good customer service is essential to the success of any business. There is a lot of competition out there, and sometimes your customer service is enough to make the difference between a customer becoming a recurring client of yours versus going to one of your...

What is Data Cleansing and Why is it Used?

Data is present in every business and it comes in various forms. Nowadays, many businesses may not be able to operate efficiently if they are not provided with certain information. For example, a doctor or dentist need to have your previous medical or dental record on...

Virtual Phone Numbers: Everything You Need to Know

What Are Virtual Phone Numbers? The internet makes everything simpler, and that includes your business line too. Virtual phone numbers are a convenient way to have calls forwarded to your phone through an internet service. That means you can register a number in...

The Importance of Call Centre Services

Quality customer service is vital to a company’s image and reputation. When your customers are able to get what they need from you quickly and efficiently, you will be recognised as a customer centric company that cares about people. When it comes to giving your...

All You Need to Know About GDPR

The General Data Protection Regulation (GDPR) changes how companies can gather and manage data in the EU. The last laws governing how people's data should be handled were drawn up almost two decades ago, so it's clear to say a lot has changed since then. The new laws...

Why Should You Outsource Your Customer Service?

Imagine you are building your dream house, would you really try and be the expert in all stages of the build? Would you try to take responsibility for the construction, electrics, plumbing, tiling, flooring, insulating etc.? Of course not! This approach would result...

Home Address vs. Virtual Business Address: Which is Better?

There are many challenges that come with starting a small business on your own and from scratch. Chances are that there isn’t a huge capital input and, as such, many solopreneurs start their businesses in their homes around their kitchen tables. This means that they...

Breaking Brexit: Why You Should Rent a Virtual Office in Dublin

The very mention of the word Brexit creates mixed feelings among many business people. For some, the uncertainty of the future of Britain outside the European Union causes anxiety and stress, while others see enormous opportunity. However, most people agree that no...

Love Your Customers For Life – Not Just on Valentine’s Day

Valentine's Day is almost upon us and anyone in the chocolates, flowers or cards business will already be seeing an increase in their sales. Some businesses will take the opportunity to mark the day by offering free gifts to their clients to thank them for their...