Answering the phone is a part of everyday business no matter how small or large your company is. It can also be the first point of contact for new business inquiries and on these occasions first impressions are crucial. Provided below are some pointers to follow in order to ensure your colleagues and staff provide a professional and friendly reception to people who call your company.
Audio conferencing platforms allow businesses to save time and money by using conference facilities rather than organising face-to-face meetings. This post lets you know what a conference line (or conference bridge) is and the most common advanategs to using this service.
Technological advances have meant that making calls has now become more convenient than ever before. Mobile phones can be used to make calls on-the-go and while out of the office. We have created an infograph in this blog post based on research conducted into call handling and our business.
Here at Kendlebell Kimmage, we would like to wish ye all a Happy Mother's Day.
Many companies may begin to fret when St. Patrick's Day approaches, especially this year as it falls on a Friday. While much of the population are out on the streets celebrating the day, companies are caught up trying to cover annual leave. Ensuring everybody is cross trained and doublechecking if employees' holidays are not overlapping are just some of the many things employer's look out for when organising annual leave.
Good customer service and relationships are essential for every business, no matter how big or small. In this blog post, we give you some tips for managing effective customer service and why it's so importnat.
NGN numbers, or non-geographic numbers, are phone numbers that may be used nationwide as they are not associated with any specific location. The numbers are often used for businesses or Government agencies.
Telephone answering services are used by many business but what does this kind of service offer clients and why is it important?
Property managers have many demands on their time. A lot of time can be spent making sure payments from tenants are on time, dealing with Solicitors in relation to late payments or files which have gone legal, not to mention the constant need for repairs and maintenance issues to be resolved. The result of this is that if you are not organized, you can easily get drawn in to the minutiae of day to day issues and end up firefighting and distracted from your prioritized agenda.
BT Business published the results of a survey carried out in the UK in 2014* in which participants were asked the estimated cost of missing a call and the average answer was £1,200 per call. If this true, it is a significant cost to any business. A fifth of participants in this survey revealed that they would only call a business once and if the call went unanswered they would move on to the next supplier.
Gerry Delaney has been working with entrepreneurs for the last 20 years, both on venture capital-related issues and through training and consultancy programmes. In 2007, Gerry opened a Kendlebell franchise in Dublin, offering 'Virtual Office' services to small- and medium-sized businesses.
Some days it seems like there is just not enough time in the day to do everything that you want for your business to keep it growing.
Running a small or medium sized business in today’s economy may not be the easiest task considering the increasing competition from emerging entrepreneurs looking to take advantage of the recovering economy.
The world around us is changing and growing at a very rapid pace which makes it difficult for some businesses to keep up with the change. With technology exponentially expanding and the uncertainty of the economy, some businesses find themselves struggling to meet their customer’s expectations with the quality of their products or services while still maintaining a reputable image.
Know who your customers are
This is absolutely necessary in starting any business. Customers are the foundation of your business so it is important to know exactly who they are and what they want.
This week, Gerry Delaney and our US intern Griffin DeNigris had the opportunity to attend the Vodafone Smart Business Show at the RDS in Dublin. The event ran on the 22nd and 23rd of April and hosted over one hundred and fifty exhibitor companies as well as more than seventy speakers.
The world we live in is rapidly changing and businesses often struggle to keep up. When it comes to the major breakthroughs in technology as well as the ups and downs of our economy, businesses can find themselves having a hard time keeping up while maintaining a professional image to their customers.
At the recent Irish Franchise Association Awards ceremony which was celebrating its 20th Anniversary year, Kendlebell was a finalist in the Franchise of the Year Category for service companies.
Kendlebell is one of Ireland’s leading virtual office service providers because we realize how important a first impression is for every company. This is why we offer prestigious mailing addresses within Ireland for our clients.
When it comes to running a small business, there is one major thing on every business owner’s mind: how to cut down costs. Businesses often fail when they lose sight of their expenses and don’t realize all the potential ways they could have cut back. There are so many resources a small business can use to save money; they just need to know where to find them. Using virtual receptionist services, such as those offered by Kendlebell, can help save money in many different aspects of your business.
Many small businesses today are skeptical about outsourcing their receptionist responsibilities. They are nervous that leaving this in the hands of someone else will cause them to lose connection with their customers and essentially lose business. However, what these small businesses fail to realise is that using a virtual receptionist service can actually have the opposite effect. Using a virtual receptionist can greatly increase your business, and here are some ways how.Many small businesses today are skeptical about outsourcing their receptionist responsibilities. They are nervous that leaving this in the hands of someone else will cause them to lose connection with their customers and essentially lose business. However, what these small businesses fail to realize is that using a virtual receptionist service can actually have the opposite effect. Using a virtual receptionist can greatly increase your business, and here are some ways how.
When it comes to doing business, there is nothing more important than making a positive first impression. For many companies, business starts with a phone call. The way that a phone call is answered can make or break a business relationship, so it is incredibly important to handle this with skill and confidence. Here are some call answering tips to ensure that your company gives the very best first impression.
Are you looking for a way to greatly improve your customer service and daily operations while saving a lot of money for your business? Have you ever considered a virtual office? More and more businesses today are choosing to use virtual offices rather than actual office space, and here are some reasons why.
On a recent survey to our customers where we asked them the reasons why they outsourced their calls to us we got the following responses. We would like to share these with you to see why other companies use an outsourced call answering service.
Every business owner will know it is much easier to keep existing customers than it is to win new ones. In this blog I will share a number of Customer Service Tips which helps promote the retention of existing customers.
Tips on how to organise your workload better to improve productivity
In an era when each of us has taken on extra work in order to increase the efficiencies of the companies with whom we work, it can be easy to become overwhelmed by your workload. There are however a number of ways in which we can better organise our workload which will result in better productivity and less stress.
Dealing with angry customers is something which nobody relishes but when you are in business it is a certainty to happen at some stage. There are a number of tips which if kept in mind will help you overcome the difficulty of handling these calls or situations.
Finding new customers can be more time consuming and costly than retaining your existing clients. Bearing this in mind, care should be taken to invest resources in both the retention of your existing customers as well as finding new clients. We would like to share with you our top 5 tips which we found beneficial in our customer retention strategy.
People working from home are often juggling between family commitments as well as running a business. Here are some of the services which can be offered by Virtual Offices:
When people refer to Non-Geographic numbers they are referring to the 1800, 1850, & 1890 numbers. This handy guide will help you understand the pros and cons of each.
There are many households that own some sort of computer, whether it is a PC or a laptop. With all these electronic devices it will be necessary to find someone who deals in computer repair.
Telephone answering services are essential. Imagine that you need one of your parts-vendors to fix a mission-critical shipment in a rush.
Listen to the radio interview of Managing Director of Kendlebell Kimmage - Gerry Delaney on Dublin City FM.
The importance of regional dialect and idioms cannot be understated. This is especially true when you're trying to run a successful business. Although you may not really think about it
Entrepreneurs have it rough. While they may be the ones most gifted with ideas and motivation, they also have quite a lot of responsibilityTo make their dreams into realities small business owners have to master certain communication skills.
Sometimes your business life throws a lot in your way. Sure, you'd love to respond to consumer inquiries with a friendly attitude, but after hours of hard work spent trying to satisfy stubborn partners, the last thing you'll want to do is field calls.