Many companies require their calls to be answered on a 24/7 basis either because they operate across various time zones, provide emergency response services or to allow callers respond at a time that suits them.
Often, urgent calls may be made to a company outside of normal office hours which requires immediate attention and we can provide an appropriate solution. The typical situations we handle out of normal business hours are:
- Emergency response
- Alarm activation response
- Companies providing their customers with 24/7 service support
- Event booking and registration
- Software support and back office services
- Consumer information or help lines
- Customer appointments booking line
- Call overflow from multi-nationals in different time zones
- Direct / Media response lines
- Consumer helpdesk
- Consumer order line
Escalation procedures are agreed in advance with you where callers require action to be taken outside of normal business hours.